SOLUTIONS ARCHITECT

All Solution Architects are responsible for pre-sales, post-sales, scope work, running POCs, and demos.

Pre-Sales:

• Meet with new and existing customer representatives to discuss and present partner solutions to support the sales opportunities
• Support Sales Account Managers when unable to meet directly with customer by recommending partner solutions to support the sales opportunities
• Work with customer and partner to assess current environment by collecting data and using assessment tools to properly design the solution or determine a potential opportunity
• Design solution and create a solution design proposal to be presented to the customer
• Build material list (cart) to be submitted for manufacturer pricing
• Assist Sale Account Manager with presentation of solution design and quote
• Hand off project to Post-Sales Team by providing Visios, project plan, etc.
• Update Salesforce with customer environment and account information, attach solution design proposal to the opportunity, and any note necessary to support the opportunity

Post-Sales

• Meet internally with Project Manager, Sales Account Manager, Pre-Sales Engineer and Technical Manager to discuss solution deployment to include the following:
  • SOW requirements
  • Review the BOM
  • Discuss or review customer’s environment
  • Develop One Pager PS quote to apply to customer facing quote
• Meet with Project Manager and customer to set expectation and project time line:
  • Provide customer with product worksheets
  • Address any implementation prerequisite with customer and establish customer and post-sales engineering responsibilities.
  • Establish tentative implementation schedule with customer pending prerequisites have be satisfied.
• Implement solution:
• Review product worksheets with Project Manager and schedule implementation date with Project Manager and customer
• Work with customer to implement solution based on project time line
• Provide customer with knowledge transfer
• Create and provide customer with a post-implementation report to include:
  • Solution configuration, pre-sales design diagrams and implementation summary
  • Attach post implementation report to opportunity in Salesforce
• Follow-up with customer within a month to discuss how solution is functioning and progressing in the customer’s environment. Work with manufacturer support to address any issues.

QUALIFICATIONS

• General IT experience
• Networking (Dell, Cisco)
• Server (Dell, Cisco)
• Virtualization (VMware, Microsoft HyperV)
• Storage background (Dell, EMC)
• Microsoft certification (MCSE, MCP)

QUALIFICATIONS

• Certifications
  • VCP5,
  • NV – add on for NSX
  • VCAP
  • VCDX – Cloud Management Automation
  • VCIX
• Background working with VM SRM
• Background working with VM Horizon Suite

QUALIFICATIONS

• VCE Arc or VCE Deployment and Implementation Certifications
• Preferred Certifications
  • EMCSA
  • EMCTA
  • Cisco Unified Computing Technology Support Specialist
  • VCP5 or 6
  • Cloud Architect
• Background working with Converged Infrastructure and/or Hyper Converged Infrastructure